Privacy Policy

FREEDMAN JANITORIAL SERVICES - PRIVACY POLICY

Effective Date: 7/20/2025
Last Updated:

 

Information We Collect

Personal Information

When you book our services or request information, we collect:

Name, phone number, and email address

Service address and emergency contact information

Home square footage, number of bedrooms and bathrooms

Access instructions (key locations, garage codes, entry methods)

Special cleaning requests and areas to avoid

Pet information for safety purposes

Preferred scheduling and communication preferences

Payment Information

Credit card details processed securely through our payment platform

Billing addresses and payment history

Subscription and package purchase records

Service Information

Photos of your property (when applicable for post-construction or specialty services)

Service notes and quality feedback

Scheduling preferences and service history

Customer satisfaction ratings and reviews

How We Use Your Information

Service Delivery

Schedule and perform cleaning services at your property

Access your home or business safely and efficiently

Customize cleaning based on your specific needs and preferences

Communicate service confirmations, updates, and follow-ups

Business Operations

Process payments for services and packages

Manage recurring subscriptions and billing

Send appointment reminders and service notifications

Maintain customer service records and respond to inquiries

Quality Improvement

Collect feedback to improve our services

Train staff on customer preferences and special requirements

Analyze service patterns to optimize scheduling and operations

Information Sharing

We DO NOT sell, rent, or share your personal information with third parties except:

Service providers: Payment processors, scheduling software, and communication platforms

Legal requirements: When required by law, court order, or government regulation

Emergency situations: To protect safety of our staff or customers

Business transfer: In the event of a sale or merger (with advance notice)

Employee Access

Only employees directly involved in your service have access to your information

All staff sign confidentiality agreements and receive privacy training

Access codes and entry information are stored securely and shared only with assigned cleaning teams

Data Security

Protection Measures

Secure, encrypted storage of all customer information

Regular security updates and system monitoring

Limited access controls for employee data viewing

Secure disposal of physical documents and digital records

Access Information Security

Entry codes and key locations stored in encrypted, password-protected systems

Information shared only with assigned cleaning teams

Regular updates of access credentials upon customer request

Immediate removal of access information upon service termination

Your Rights and Choices

Access and Control

Review and update your personal information at any time

Request copies of information we have about you

Correct inaccurate information in our records

Cancel services and request data deletion

Communication Preferences

Opt out of marketing communications while keeping service notifications

Choose your preferred communication methods (text, email, phone)

Update notification preferences through your customer portal

Data Retention

Active customer information maintained during service relationship

Service history retained for 3 years after final service for warranty purposes

Payment records kept per legal requirements (typically 7 years)

Access information deleted immediately upon service cancellation

Cookies and Website Data

Website Usage

We use cookies to improve website functionality and user experience

Booking platform may collect browsing data to optimize service

No personal information is shared with advertising networks

You can disable cookies through your browser settings

Children's Privacy

We do not knowingly collect personal information from children under 13. Our services are designed for adult customers and business owners.

Geographic Scope

This privacy policy applies to customers within our 25-mile service radius of Charlotte, NC. Services outside this area may have additional privacy considerations.

Changes to This Policy

Updates and Notifications

We may update this privacy policy as our business evolves

Material changes will be communicated via email or website notice 30 days in advance

Continued use of our services constitutes acceptance of updated terms

Previous versions available upon request

Contact Information

Privacy Questions or Concerns

Phone: (704) 313-8335

Email: support@fjs.services

Website: www.fjs.services

Address: [your business address]

 

Data Requests

To access, update, or delete your personal information, contact us using the information above. We will respond to requests within 10 business days.

Legal Compliance

This privacy policy complies with applicable North Carolina and federal privacy regulations. For customers in other states, additional protections may apply based on local laws.

By using Freedman Janitorial Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This privacy policy addresses all the specific data collection points we discussed (forms, access codes, payments, etc.) while maintaining legal compliance and customer trust.