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Refund Policy

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1. GENERAL REFUND PRINCIPLES

At Freedman Janitorial Services, we stand behind our work with a 100% satisfaction guarantee. Our refund policy is designed to be fair to both our customers and our business while ensuring quality service delivery.

2. ONE-TIME CLEANING SERVICES

Before Service Completion

  • 48+ hours before appointment: Full refund minus 5% processing fee

  • 24-48 hours before appointment: 50% refund (cancellation fee applies)

  • Less than 24 hours/same day: No refund (full cancellation fee applies)

  • Emergency cancellations: Reviewed case-by-case

After Service Completion

  • Satisfaction guarantee: If unsatisfied, we offer free re-cleaning within 48 hours

  • If re-cleaning doesn't resolve issues: 50% refund of service cost

  • Service not performed as agreed: Full refund

  • Damage caused by our staff: Full refund plus repair/replacement costs

Non-Refundable Situations

  • Customer denied access to property

  • Unsafe conditions discovered at property

  • Services completed as agreed and customer satisfied

  • Requests for refunds made more than 72 hours after service

3. PACKAGE DEALS (4-Pack Clean Sweep - $280)

Before First Service

  • Within 48 hours of purchase: Full refund minus any administrative fee

  • 48+ hours after purchase: 75% refund ($210 refunded)

  • After scheduling first appointment: 50% refund ($140 refunded)

After Partial Use

  • After 1 service used: Refund for remaining 3 sessions at $75 each = $225

  • After 2 services used: Refund for remaining 2 sessions at $75 each = $150

  • After 3 services used: Refund for remaining 1 session at $75 = $75

  • All 4 services used: No refund available

Package Expiration

  • Unused sessions after 3-month expiration: No refund available

  • Extension requests: Considered case-by-case for extenuating circumstances

  • 30-day expiration warning: Sent via email before package expires

4. SUBSCRIPTION SERVICES

Bi-Weekly Refresh ($110)

  • Before first service: Full refund of first payment

  • After first service: Prorated refund for remaining subscription period

  • Cancellation: No refund for current billing cycle, no future charges

  • Service issues: Free re-cleaning or credit toward next service

Weekly Maintenance ($90)

  • Before first service: Full refund of first payment

  • After first service: Prorated refund for remaining subscription period

  • Cancellation: No refund for current billing cycle, no future charges

  • Mid-cycle cancellation: Credit applied to final service

Monthly Deep Clean ($155)

  • Before service: Full refund minus $15 processing fee

  • After service: No refund for completed month

  • Cancellation: Must provide 48-hour notice before next billing date

  • Service dissatisfaction: Free re-cleaning or 50% credit toward next month

5. SPECIALTY AND CUSTOM SERVICES

Commercial Cleaning

  • Contract services: Governed by individual contract terms

  • One-time commercial: Same policy as residential one-time services

  • Large projects: 25% deposit non-refundable, balance refundable per service completion

Post-Construction Cleanup

  • Project cancellation: 48-hour notice required for full refund

  • Partial completion: Payment required for work completed

  • Customer dissatisfaction: Free re-work of unsatisfactory areas

Custom Pricing Services

  • Quote acceptance: 25% deposit required, non-refundable after work begins

  • Service modification: Refund difference if scope reduced

  • Customer cancellation: Prorated refund for work not completed

6. REFUND PROCESSING

Timeframes

  • Credit card refunds: 5-7 business days after approval

  • Bank transfer refunds: 7-10 business days after approval

  • Check refunds: 10-14 business days after approval

  • Processing begins: Within 48 hours of refund request approval

Processing Fees

  • Credit card processing: 3% fee may be deducted from refunds

  • Administrative fee: $15-25 for package cancellations

  • Bank fees: Customer responsible for any bank charges

  • International payments: Additional processing time and fees may apply

Refund Methods

  • Original payment method: Preferred refund method when possible

  • Alternative methods: Available if original method not accessible

  • Partial refunds: May be issued as service credits at customer's request

  • Service credits: Valid for 12 months from issue date

7. REFUND REQUEST PROCESS

How to Request a Refund

  1. Contact us within 72 hours of service completion or discovery of issue

  2. Phone: (704) 313-8335 or Email: [your email address]

  3. Provide: Booking confirmation, reason for refund, supporting documentation

  4. Photo evidence: Required for damage claims or service quality issues

Review Process

  • Initial review: Within 24 hours of request

  • Investigation: May take 2-5 business days for complex issues

  • Quality check: Site visit may be required for major disputes

  • Decision notification: Via email within 48 hours of investigation completion

Appeals Process

  • Unsatisfied with decision: Appeal within 7 days of notification

  • Manager review: Escalated to senior management

  • Final decision: Provided within 5 business days of appeal

  • External mediation: Available for unresolved disputes

8. CIRCUMSTANCES AFFECTING REFUNDS

Weather-Related Cancellations

  • Severe weather: Full refund or free rescheduling

  • Minor weather: Customer choice to proceed or reschedule

  • Safety concerns: Company may cancel with full refund

Health and Safety Issues

  • COVID-19 exposure: Full refund or rescheduling without penalty

  • Customer illness: Rescheduling preferred, refund available

  • Staff illness: Free rescheduling, no refund necessary

Access Issues

  • Customer-caused access problems: No refund

  • Changed locks/codes without notice: No refund

  • Unsafe conditions: Full refund if service cannot be completed safely

9. NON-REFUNDABLE ITEMS

Administrative Costs

  • Setup fees (when applicable)

  • Travel costs for distant locations

  • Consultation fees for estimates

  • Payment processing fees

Third-Party Costs

  • Specialized equipment rental

  • Special cleaning products purchased for specific jobs

  • Disposal fees for customer items

  • Permit costs for commercial work

10. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

Hardship Considerations

  • Medical emergencies: Case-by-case review for compassionate refunds

  • Military deployment: Special accommodation for service members

  • Natural disasters: Full refund/credit for affected customers

  • Economic hardship: Payment plans may be available in lieu of refunds

Loyalty Considerations

  • Long-term customers: Additional flexibility for established relationships

  • Multiple service customers: Enhanced refund consideration

  • Referral customers: Special consideration for referred clients

11. GIFT CERTIFICATES AND PROMOTIONS

Gift Certificates

  • Unused certificates: Refundable within 12 months of purchase

  • Partially used: Refund available for unused portion

  • Expired certificates: No cash refund, may extend validity

Promotional Discounts

  • Discount refunds: Calculated on discounted amount paid

  • Free service promotions: No refund value for free portions

  • Bundled promotions: Refund calculated proportionally

12. CONTACT INFORMATION

Refund Requests and Questions

Phone: (704) 313-8335
Email: support@fjs.services
Website: www.fjs.services
Business Hours: Monday-Friday 8AM-6PM

Mailing Address

8116 S. Tryon St

Suite B3, PMB 213
Charlotte, NC 28273

This refund policy is subject to change with 30 days’ notice. Changes will be communicated via email and posted on our website. This policy works in conjunction with our Terms and Conditions and Privacy Policy.

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