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Terms & Conditions

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1. ACCEPTANCE OF TERMS

By booking services with Freedman Janitorial Services ("FJS," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Freedman Janitorial Services.

2. SERVICES PROVIDED

Service Offerings

  • Residential cleaning services

  • Commercial cleaning services

  • Post-construction cleanup

  • Move-in/move-out cleaning

  • Eco-friendly green cleaning

  • Specialty cleaning services

  • Window cleaning

  • Custom pricing services

Service Area

Services are provided within a 25-mile radius of Charlotte, NC. Travel surcharges may apply for locations beyond 20 miles from our base location.

Service Limitations

  • Residential services limited to properties up to 1,500 square feet (unless otherwise specified)

  • Commercial services priced based on square footage and complexity

  • Services performed during business hours: Monday-Friday 8AM-6PM, Saturday 8AM-4PM

3. PRICING AND PAYMENT

Pricing Structure

  • Residential Cleaning: From $40/hour

  • Commercial Cleaning: From $200/visit

  • Specialty Services: Varied pricing based on requirements

  • Package Deals: 4-Pack Clean Sweep $280 (valid for 3 months)

  • Subscription Services: Bi-weekly ($110), Weekly ($90), Monthly ($155)

Payment Terms

  • Payment due at time of booking for online reservations

  • Package deals must be paid in full at purchase

  • Recurring subscriptions charged automatically on billing date

  • Late payments subject to 1.5% monthly service charge

  • Returned checks subject to $35 fee

Price Changes

We reserve the right to modify pricing with 30 days written notice to existing customers. New pricing applies to new bookings after the notice period.

4. BOOKING AND SCHEDULING

Booking Requirements

  • Minimum 48-hour advance notice required for all bookings

  • Same-day or next-day bookings subject to availability and 25% rush fee

  • Online bookings processed automatically when available

  • Manual approval required for custom pricing services

Cancellation Policy

  • 48+ hours notice: No charge, free rescheduling

  • 24-48 hours notice: 50% service fee charged

  • Less than 24 hours/no-show: Full service fee charged

  • Emergency cancellations: Reviewed case-by-case

  • Two courtesy reschedules per quarter with proper notice

Rescheduling

  • Rescheduling requests must be made with minimum 48-hour notice

  • Same-day rescheduling subject to availability and additional fees

  • Weather-related rescheduling handled without penalty

5. CUSTOMER RESPONSIBILITIES

Property Access

  • Provide reliable access method (key, code, or presence)

  • Notify immediately of any access code changes

  • Ensure safe parking is available for service vehicles

  • Provide accurate address and contact information

Property Preparation

  • Clear pathways to areas requiring cleaning

  • Secure or remove valuable, fragile, or personal items

  • Secure pets during service visits

  • Provide safe working environment for cleaning staff

  • Report any hazardous conditions prior to service

Communication

  • Maintain current contact information

  • Respond to service confirmations and requests for information

  • Report service issues within 24 hours

  • Provide feedback for service improvement

6. COMPANY RESPONSIBILITIES

Service Standards

  • Provide trained, professional cleaning staff

  • Use appropriate cleaning supplies and equipment

  • Complete services according to agreed specifications

  • Maintain insurance and bonding coverage

  • Respect customer property and privacy

Quality Guarantee

  • 100% satisfaction guarantee on all services

  • Free re-cleaning for any unsatisfactory work (when reported within 24 hours)

  • Professional resolution of any service-related issues

  • Continuous improvement based on customer feedback

7. LIABILITY AND INSURANCE

Our Coverage

  • Fully licensed, bonded, and insured for customer protection

  • General liability insurance covers property damage and accidents

  • Workers' compensation insurance covers employee injuries

  • Coverage details available upon request

Liability Limitations

  • Our liability limited to direct costs of services provided

  • Customer responsible for securing valuable items before service

  • Not liable for pre-existing damage to property

  • Not liable for damage to items not moved by customer as requested

  • Force majeure events (natural disasters, emergencies) may suspend services without liability

Damage Claims

  • Report damage immediately upon discovery

  • Provide photographic evidence when possible

  • Allow reasonable time for investigation and resolution

  • Claims must be reported within 24 hours of service completion

8. SUBSCRIPTION AND PACKAGE TERMS

Subscription Services

  • Bi-Weekly Refresh: $110 every two weeks, valid until cancelled

  • Weekly Maintenance: $90 every week, valid until cancelled

  • Monthly Deep Clean: $155 every month, valid until cancelled

  • Automatic renewal unless cancelled through customer portal

  • Cancellation requires 48-hour notice before next scheduled service

Package Deals

  • 4-Pack Clean Sweep: $280 for 4 cleaning sessions

  • Valid for 3 months from purchase date

  • Limited to one package per customer (new customer special)

  • Unused sessions expire after 3-month period

  • No refunds for expired unused sessions

Setup Fees

  • No setup fees for recurring subscription services

  • One-time services may include setup assessment fee

  • Setup fees clearly disclosed before service confirmation

9. PRIVACY AND CONFIDENTIALITY

Information Protection

  • Customer information kept strictly confidential

  • Access codes and entry information securely stored

  • Staff bound by confidentiality agreements

  • Information shared only as necessary for service delivery

Data Usage

  • Customer data used solely for service provision and business operations

  • No sharing of personal information with third parties (except as legally required)

  • Customers may request access to or deletion of personal information

  • See full Privacy Policy for detailed information handling practices

10. INTELLECTUAL PROPERTY

Service Methods

  • Cleaning methods, checklists, and procedures are proprietary to FJS

  • Customers may not reproduce or share our operational procedures

  • All training materials and documentation remain property of FJS

Customer Content

  • Photos or testimonials provided by customers may be used for marketing purposes

  • Customer may revoke permission for use of their content at any time

  • FJS respects customer privacy and will not use content without permission

11. DISPUTE RESOLUTION

Communication First

  • All disputes should first be addressed through direct communication

  • Customer service contact: (704) 313-8335

  • Email: [your email address]

  • Reasonable effort will be made to resolve issues amicably

Legal Jurisdiction

  • These terms governed by North Carolina state law

  • Disputes resolved in courts of Mecklenburg County, North Carolina

  • Customer and FJS agree to attempt mediation before litigation

  • Prevailing party in legal disputes entitled to reasonable attorney fees

12. TERMINATION

By Customer

  • Subscription services may be cancelled through customer portal or written notice

  • 48-hour notice required before next scheduled service

  • Final payment due for any completed services

  • Refunds processed according to cancellation policy

By Company

  • FJS may terminate services for non-payment, policy violations, or unsafe conditions

  • 48-hour written notice provided when possible

  • Refunds for prepaid unused services (minus applicable cancellation fees)

  • No obligation to continue services where safety or legal concerns exist

13. FORCE MAJEURE

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, government actions, labor disputes, or other emergencies.

14. MODIFICATIONS

Term Changes

  • Terms may be modified with 30 days written notice

  • Notice provided via email or website posting

  • Continued use of services constitutes acceptance of modified terms

  • Previous terms available upon request

Service Changes

  • Service offerings, pricing, and policies subject to change

  • Material changes communicated in advance when possible

  • Customer may cancel services if unable to accept changes

15. SEVERABILITY

If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and Service Policies, constitute the entire agreement between customer and FJS, superseding all prior agreements or understandings.

17. CONTACT INFORMATION

Freedman Janitorial Services
Phone: (704) 313-8335
Email: [your email address]
Website: www.fjs.services
Service Area: Charlotte, NC and surrounding areas (25-mile radius)

By booking services with Freedman Janitorial Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This comprehensive Terms and Conditions document addresses all aspects of your business model discussed in our conversation while providing legal protection and clear expectations for both you and your customers.

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