Residential Cleaning

Cancellation Policy

FREEDMAN JANITORIAL SERVICES - Booking Policy Service Area: Available within 25-mile radius of Charlotte, NC. Travel fees apply beyond 20 miles. Scheduling 48-hour advance notice required Same-day bookings: 25% rush fee Operating hours: Mon-Fri 8AM-6PM, Sat 8AM-4PM Cancellation Policy 48-hour notice required for changes/cancellations Less than 48 hours: 50% service fee charged Same-day/no-shows: full service fee Two courtesy reschedules per quarter Access Requirements Provide reliable access (key/code or be present) Notify of any access changes Secure pets during service Ensure safe parking available Service Details Limited to 1,500 sq ft properties Includes: dusting, vacuuming, mopping, kitchen/bathroom cleaning Customer must secure valuable/fragile items Payment Due at booking for online reservations Packages paid in full at purchase Subscriptions auto-charged on billing date Refunds: 5-7 business days for qualifying cancellations Quality Guarantee 100% satisfaction promise Report issues within 24 hours Free re-cleaning for unsatisfactory work Customer Responsibilities Accurate contact/address information Safe working environment Report concerns within 24 hours Maintain accounts in good standing Insurance & Liability Fully insured and bonded Damage claims reported immediately Customer secures valuables Contact Phone: (704) 313-8335 Email: support@fjs.services Hours: Mon-Fri 8AM-6PM